Development
We develop software applications for health care providers with services that cover:
• Creating modern applications from existing health care information assets
• Integration of multiple health care services
• User friendly and task oriented
• Security
Maintenance
We effectively maintain and support your software applications by creating new features and fixing any bugs to avoid possible failures.
Corrective
We maintain and update critical software applications periodically or when significant changes are needed.
Preventive
We increase performance of the applications (and other nonfunctional factors) to avoid possible application failures by optimizing processes and updating when significant technological changes occur.
Evolutionary
Based on your feedback, we constantly explore and experiment with new emerging technologies to improve your applications to meet the ever evolving new business needs within your health care organizations.
Helpdesk Services
ICP has developed a Helpdesk support service for our clients. We offer end-users a comprehensive solution, via remote access, that enables a centralized end-to-end management of your systems throughout their lifecycle.
• Reception of incidents, petitions, changes…
• Register, cataloging, initial analysis, allocation of resources, follow-up…
• Incident resolution
• Closing and filing of incident
Our Helpdesk support service is multichannel (via telephone, email, and Web) and can be personalized depending on each customer’s needs.
We have developed different operational levels within the Helpdesk system that assigns our qualified personnel depending on every incident´s complexity.
• Level 1 support system: integrated by certified technicians specialized in various IT solutions. They are trained to answer and solve the routine incidents.
• Level 2 support system: integrated by qualified engineers that solve complex situations that Level 1 has not been able to deal with. In some cases our personnel has to visit the customer´s offices in order to solve the incident in-situ.